Frequently Asked Questions

  • Wipe with mild detergent after use. Once dry, roll it up with the top side facing outward. Do not fold. Air as much as possible post practice.

    Avoid cleaners containing essential oils or any oil-based ingredients.

    Allow the mat to dry in a shaded, well-ventilated area after each use or cleaning. As a natural rubber product, prolonged exposure to direct sunlight should be avoided to maintain material performance and longevity.

  • Roll the mat with the logo facing outward to maintain a smooth surface and prevent creasing.

    Avoid folding or compressing the PU surface inward, as this may lead to surface adhesion or damage.

  • If you’re not 100% happy with your order, please get in touch for a refund.

    For all return enquiries, please send an email with your name, order number and the details of your query to hello@sanahaus.com.au.

    A member of our team will be in touch shortly to assist.

    For returns, the cost of shipping the product back to us will not be reimbursed. Shipping of the refunded item is at the customer’s expense.

  • Retail orders are shipped via Australia Post within 1-2 business days of purchase.

    Standard shipping ($24.00) takes approximately 5-7 days and includes tracking.

    Express shipping ($32.00) takes approximately 1-3 business days and includes tracking.

  • Standard shipping - $24.00

    Express shipping - $32.00

  • Once your order is processed, you will receive an email with your tracking number.

  • We offer complimentary Click + Collect from our Mackay studio. Orders are typically ready by the next business day, and we’ll send you an email with details as soon as your order is ready to collect.

  • The mats are made from a premium natural PU surface which features an open-cell structure for superior grip and fast moisture absorption. This high-performance design also makes it more sensitive to oils and residues.

    To preserve its integrity, avoid contact with any oil-based substances.

    Always ensure hands and feet are clean and free from lotions or oils before practice.